Privacy & Data Practices

Privacy Policy Clear by design.

This policy explains what personal information Puget Sound Firearms may collect, how we use it, when it may be shared, and the choices available to you.

Information we collect

Contact, account, order, website activity, and information provided with privacy or support requests.

How it is used

To process orders, service customers, provide support, improve the website, and communicate with users.

We do not sell it

PSF does not sell, resell, rent, or distribute personal information for resale.

Your communication choices

Marketing emails and promotional text messages include instructions for unsubscribing or opting out.

Privacy Statement

How Puget Sound Firearms handles personal information.

This Privacy Statement, referred to as the “Statement,” is provided by Puget Sound Firearms and any applicable affiliates. Together, these entities are referred to as “Puget Sound Firearms,” “PSF,” “we,” or “us.”

Section 01

Scope of this Statement

This Statement governs the manner in which Puget Sound Firearms collects and further processes personal data about individuals who use PSF products or services.

We encourage you to read this Statement carefully and to check this page periodically to review any changes made in accordance with its terms.

This Statement does not apply to PSF employees, secondees, temporary workers, or other staff when their personal information is processed in connection with the roles they perform for Puget Sound Firearms.

Section 02

Personal information we collect

Personal information, also commonly referred to as personally identifiable information or personal data, is information that may be used to identify you or another individual to whom the information relates.

Users who are not logged in

We may collect identifying information, such as an email address or telephone number, and information submitted in connection with privacy, contact, or support requests.

Users who are logged in

We may collect website activity, commercial information, order history, account information, contact information, and information needed to process privacy requests.

When you provide information directly through pugetsoundfirearms.com, you will generally know what information is being requested and collected.

  • Identifying information, including names, email addresses, telephone numbers, and related contact details
  • Account information and user-submitted profile details
  • Commercial information, including orders, purchase history, payments, and customer-service activity
  • Website traffic, browsing activity, and interaction data
  • Information submitted through support, contact, or privacy requests
Section 03

How we use personal information

Puget Sound Firearms may use personal information for the following business and operational purposes:

  • Enforcing policies, terms, and conditions
  • Tracking and monitoring website usage
  • Analyzing website visitor behavior
  • Improving website performance and visitor engagement
  • Providing customer service, sales, and support
  • Answering questions and responding to requests
  • Creating and administering user accounts
  • Communicating marketing and sales promotions
  • Communicating company and policy information
  • Filling and managing orders and support requests
  • Obtaining customer feedback
  • Processing privacy requests
PSF does not sell personal information. Puget Sound Firearms does not sell, resell, rent, or distribute personal information for resale.
Section 04

Where information is collected

Puget Sound Firearms may collect personal information through the following sources and customer interactions:

  • Websites and online account activity
  • Telephone calls and text communications
  • Browser extensions, where applicable
  • Email messages and electronic correspondence
  • Orders, payments, and customer-service interactions
Section 05

Sharing with third parties

We may provide relevant categories of personal information to PSF employees, consultants, affiliates, service providers, or other businesses or persons when they process that information on our behalf in order to provide services to you.

In those circumstances, we require the receiving parties to protect the confidentiality of the information in a manner consistent with this Privacy Policy.

We will not share personal information with unrelated third-party companies for their own commercial or marketing use without your consent, except as part of a specific program or feature for which you have the ability to opt in or opt out.

Legal and business disclosures

Puget Sound Firearms may also release personal information:

  • When we have a good-faith belief that disclosure is necessary to comply with applicable law
  • To enforce our terms, policies, or other agreements
  • To protect PSF against liability or defend against claims
  • To protect the rights, property, safety, or welfare of customers, users, PSF, or the public
  • In response to a court order, subpoena, search warrant, or other lawful request
  • In connection with an acquisition, merger, reorganization, sale, or transfer involving PSF or its assets
Section 06

Protection of personal data

Puget Sound Firearms is committed to processing personal data securely. We use appropriate data-processing practices and technical and organizational measures intended to protect personal data against unauthorized access, alteration, disclosure, or destruction.

The Internet and mobile networks are not inherently secure, and we cannot provide an absolute assurance that personal information transmitted through them will remain secure at all times. Transmission of personal information over the Internet is at your own risk, and you should use secure systems when accessing websites, apps, accounts, or devices.

Your account responsibilities

You are responsible for keeping your account credentials safe and confidential. You should use secure passwords, update credentials when appropriate, and notify Puget Sound Firearms promptly if you become aware of unauthorized access or misuse.

If you believe your PSF account or personal information has been compromised, change your password and contact us promptly at [email protected].
Section 07

Direct marketing

We may contact you by email, text message, or other electronic means from time to time to provide information relating to products, services, promotions, or updates that may be of interest to you.

Marketing communications include instructions for unsubscribing or opting out. You may also use any unsubscribe tools provided through our website, account services, or communications.

If you unsubscribe from marketing or advertising communications, we may continue to contact you when needed to carry out your instructions, complete requested purchases, administer your account, provide transaction or service updates, or comply with applicable law.

Section 08

SMS and 10DLC Compliance Policy

By signing up for Puget Sound Firearms text-message communications, you consent to the collection, use, and handling of personal information as described in this Privacy Policy.

You also consent to receive transactional, informational, and promotional messages relating to your account, orders, products, services, updates, and special offers. Message and data rates may apply.

STOP

Opt out at any time

Reply STOP or UNSUBSCRIBE to a promotional text message to request removal from the promotional messaging list.

Opting out of promotional messages will not necessarily prevent you from receiving important service-related, transaction-related, or legally required communications. If you initiate a new text conversation with PSF after opting out, PSF may respond to the communication you initiated.

Message delivery

Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed. Puget Sound Firearms is not responsible for delays, non-delivery, transmission failures, carrier issues, or other problems affecting the sending or receipt of text messages.

Information and security

PSF may collect personal information when you subscribe, make a purchase, manage an account, request assistance, or communicate with us by text. This may include your name, contact details, payment-related information, order information, and other information you voluntarily provide.

Puget Sound Firearms does not sell or rent personal information and does not share it with unrelated third parties for their own marketing purposes without explicit consent.

  • Messages may include account, order, product, service, promotional, and informational content.
  • Message and data rates may apply according to your mobile carrier and service plan.
  • You are responsible for promptly reporting unauthorized account use or known security breaches.
  • Mobile and Internet communications cannot be guaranteed to be completely secure or uninterrupted.
Section 09

Cookies

A cookie is a small file placed on your device when you visit a website. It may record information about your device, browser, preferences, website activity, or browsing habits.

Puget Sound Firearms may process personal information through cookies and similar technologies in accordance with applicable law and any cookie controls made available through the website.

Section 10

Acceptance of this Policy

By using a PSF website, service, app, account, or device, where applicable, you acknowledge this Privacy Policy.

If you do not accept the terms of this Policy, you should discontinue use of the applicable PSF website, service, account, app, or device.

Section 11

Changes to this Privacy Policy

Puget Sound Firearms reserves the right to modify this Privacy Policy from time to time so that it accurately reflects our practices, services, regulatory environment, and data-collection principles.

When material changes are made, PSF will post the revised Policy on its website and update the modification date shown on this page.

This Privacy Policy was last modified on January 1, 2025.
Section 12

Contact us

Questions or comments about this Privacy Policy, your personal information, or services provided by Puget Sound Firearms may be directed to:

Puget Sound Firearms
Email: [email protected]

Have a privacy question?

Contact Puget Sound Firearms if you have questions about this Policy, the information associated with your account, or a privacy-related request.

Email PSF